FAQ - The Hunter's Guide
Frequently Asked Questions
Here are some frequently asked questions about our online store.
Order
You select your product, add it to the cart, and then follow the validation steps. The process is simple and designed to get to the point.
Yes. You can place an order as a guest. Creating an account is useful for tracking your orders more easily.
Yes. A confirmation will be sent to you by email after payment validation. It’s your first point of reference.
It is possible as long as the order has not been prepared. Once shipped, you will need to go through a return.
Yes. International orders are accepted, depending on the serviced areas.
If you encounter any difficulties, do not hesitate to contact us.
Yes. Products are covered for a minimum of 2 years. We prioritize proven equipment designed to last.
Secure payment
You can pay for your order using the following methods:
- PayPal
- American Express
- Bancontact
- Credit cards (Visa, Mastercard, Discover)
- Klarna
- EPS
- Przelewy24 (P24)
- SEPA
- Sofort
- iDEAL
You choose what is easiest and most reliable for you.
Yes. Transactions go through secure systems. Your data is handled confidentially and is never stored without protection.
Check the information entered or try another payment method. If the decline persists, contact your bank directly or reach out to us.
Yes, if it is active. You can enter it at the time of payment.
For intra-community orders with a valid VAT number as well as for deliveries outside the European Union, VAT may be applied at 0% in accordance with current regulations. Any customs fees, local taxes, or import charges remain the responsibility of the customer.
Delivery
Delivery times vary depending on the destination and the carrier. In general, they are indicated at the time of ordering.
Home delivery, at a pickup point, or pickup in Rebecq depending on the available options.
Le coût dépend du poids, du volume et de la destination. Il est calculé avant validation.
Yes, if this option is offered for your area.
It depends on the carriers available in your region.
Depending on the chosen carrier, yes. It is not guaranteed.
The carrier will leave a notice or redirect to a pickup point.
Only if the order has not yet been shipped.
Un lien de suivi t’est envoyé dès l’expédition.
A delay can be due to the carrier, logistical conditions, or the destination. If the delay becomes abnormal, contact us.
Contact us
Returns & refunds
You submit a request via the contact form or by email. Once the request is validated, you will receive instructions for the return.
You have 30 days after receiving your order to request a return.
No. Return shipping costs are your responsibility, except in the case of our error or a defective product.
The exchange is not automatic. The simplest way is to return the product and place a new order with the correct reference.
The refund is processed after the returned product is received and verified. This can take 5 to 10 days, via the payment method used when placing the order.
Initial shipping costs are not automatically refunded. It depends on the reason for the return.
Contact us no later than 5 days after receiving your package. Send us photos of the product and the packaging (inside and outside) from different angles. We will analyze the situation and offer you a suitable solution: replacement or refund.
The return remains your responsibility until received. We recommend using a tracked shipment to avoid any issues.
Contact & support
Through the contact form on the website or by email.
Email address: hello@thehuntercamp.com
Generally within 24 to 48 business hours.
Yes. It is even recommended. We prefer to guide you towards a suitable product rather than sell blindly.
Yes, in a simple logic: understand your field needs and propose a coherent solution.
Commitment & vision
The Hunter Camp was founded by Valentin, a Belgian hunter. The project is based on a team with concrete field experience and a simple requirement: to offer reliable, proven equipment suited to the real conditions of hunting.
A responsible, controlled practice that respects the territory and living beings.
Hence our slogan "Ethics in the wild."
Promote a reasoned hunting approach that fits within the balance of ecosystems.
Yes, whenever it is relevant. Proximity and expertise matter.
We prioritize robust, durable products designed to last over unnecessary renewal.
In an eco-responsible approach, we also reuse part of our packaging to limit waste and reduce our environmental impact.